IT Field Tech Intern

Apr 29, 2024

Waste Connections

We have an opening in our Knoxville, TN or an IT Field Technician Intern supporting the Region office. This position will be responsible for responding to and resolving a wide variety of system related issues using helpdesk incident management software in order to enhance end user productivity. The Technician will install, configure, or maintain core WCI software applications, deploy new software releases and patches, setup new PCs and assist with telecom projects. Technician will also assist with management of billing software based on SQL databases. You will be joining colleagues who embrace a “work hard, play harder” culture. You’ll also be associating yourself with a company that leads by example, through a strong presence in our local communities, charitable giving, sustainability initiatives and more.

Preferred Qualifications:

  • Working on a Bachelor’s Degree in Computer Science OR related field experience
  • Willing to learn Network Administration
  • Experience working with Microsoft O365 and Office Applications.
  • Independent worker with the ability to manage multiple projects simultaneously.
  • Strong communications skills a must.
  • Strong customer service and time management skills.

Minimum Requirements:

  • Coverage of field locations, multiple sites across the state. May require up to 50% travel of your work schedule including overnight stays.
  • Demonstrated proficiency in at least four of the following areas:
  • Windows 10
  • WYSE Winterms
  • Citrix Server
  • Telecom and Voip phones
  • AV – conference rooms and TVs
  • Printers / PC laptop / desktop support
  • Cisco / Meraki routers / General Networking

Essential Duties and Responsibilities:

  • Provide tier 1 and 2 level support for workstations, including handling after hour calls as assigned.
  • Installation, configuration and troubleshooting of TCP/IP networking.
  • Configuration and troubleshooting of Microsoft Office Suite, PC and Laptop hardware configuration and troubleshooting.
  • Maintain phone systems at multiple locations.
  • Microsoft windows end user configuration (profiles, printers, application configuration).
  • Cisco router installation and configuration.
  • iPad, iPhone / Android device configuration, troubleshooting, and repair.


  • Pulled from the full job description
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Vision insurance

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.